Elizabeth Grzybowski, Cwpc
About Elizabeth Grzybowski, Cwpc
Elizabeth Grzybowski is a Program Specialist at Axis Communications, specializing in E2E Solutions. With a background in customer success and operations management, she has held various roles in the Greater Boston Area and has a strong academic foundation in business and technology.
Current Role at Axis Communications
Elizabeth Grzybowski serves as a Program Specialist for E2E Solutions at Axis Communications. She has held this position since 2021 and is based in the Greater Boston Area. In her role, she has led the company's first initiative of a Voice of the Customer Program, focusing on enhancing customer engagement and satisfaction. Elizabeth is involved in developing strategies that align with customer needs and expectations.
Previous Experience at Raven360
Prior to her current role, Elizabeth worked at Raven360 from 2018 to 2021. She initially served as a Customer Success Manager for one year, where she focused on improving customer relationships and satisfaction. Following this, she transitioned to the role of Operations Manager in Customer Care for one year, overseeing operational processes and customer support initiatives.
Educational Background
Elizabeth Grzybowski holds a Master of Science in Business & Technology Management from Stevenson University, which she completed from 2005 to 2007. She also earned a Bachelor of Science in Marketing & Supply Chain Management from Syracuse University - Martin J. Whitman School of Management, graduating between 1999 and 2003. Additionally, she studied Entrepreneurship at the MIT Enterprise Forum in 2013.
Professional Contributions
Throughout her career, Elizabeth has designed a 'feedback ecosystem' aimed at collecting knowledgebase and in-product feedback to facilitate customer-centric product improvements. She has also developed a framework for listening posts at critical touchpoints along the customer acquisition-to-launch journey, enhancing the overall customer experience.
Career History Overview
Elizabeth's career spans various roles in customer success and program management. Before her tenure at Raven360, she worked at Qstream as a Program Manager for the Voice of the Customer from 2014 to 2017. She also held a managerial position in Client Services at Yardi from 2008 to 2013 and worked as an Account Manager at Naturally Uncommon LLC for a brief period in 2017.