Elmy Pena Santos
About Elmy Pena Santos
Elmy Pena Santos is a Technical Services Team Lead at Axis Communications, with a diverse background in technical support and management. He has held various roles in companies such as Verizon Wireless and NYDesigns, and has a strong educational foundation in technology and business administration.
Current Role at Axis Communications
Elmy Pena Santos serves as the Technical Services Team Lead at Axis Communications since 2021. In this role, he oversees technical service operations and leads a team to ensure high-quality support for customers. His responsibilities include managing technical inquiries and providing solutions that align with the company's standards.
Previous Experience at Verizon Wireless
Elmy Pena Santos has extensive experience with Verizon Wireless, where he held multiple positions. He worked as a Tech Expert from 2012 to 2015 in Wallingford, CT, providing technical support and solutions to customers. Prior to that, he served as a Customer Service Representative for one year from 2011 to 2012, also in Wallingford, CT.
Education and Certifications
Elmy Pena Santos has a diverse educational background. He studied at NPower Technology Service Corps, where he completed a certification in Technology and Professional Skills Training from 2007 to 2008. He also earned a Bachelor’s Degree in Business Administration and Management from Strayer University, studying from 2011 to 2019. Additionally, he holds an Associate’s Degree in Fine and Studio Arts from LaGuardia Community College, completed from 2004 to 2006.
Career History in Technical Support
Before his current role, Elmy Pena Santos worked as a Senior Technical Services Engineer at Axis Communications from 2015 to 2021 in the Greater Boston Area. His career also includes a position as a Break-Fix Support Technician at Can Am Consulting Services, Inc. from 2007 to 2010 in New York, NY, and as a Database Manager at NYDesigns from 2005 to 2007 in Long Island City, NY.
Early Career and Education
Elmy Pena Santos began his career as a Sales Associate at RadioShack from 2006 to 2007 in New York, NY. He completed his high school education at Manhattan Center For Science and Mathematics from 1999 to 2003, focusing on Mathematics and Science.