Emma Dacke
About Emma Dacke
Emma Dacke is a Technical Writer at Axis Communications in Lund, Sweden, with expertise in process development and change management within IT projects. She holds a Master's degree in Informatics from Lund University and has experience with IT service management tools such as BMC Remedy and HP Service Desk.
Work at Axis Communications
Emma Dacke has been employed at Axis Communications since 2016. In her role as a Technical Writer, she is responsible for creating and maintaining technical documentation that supports the company's products and services. Her work contributes to the clarity and usability of technical materials for both internal teams and external clients. Axis Communications is known for its innovative solutions in network video and security, and Dacke plays a key role in ensuring that technical information is accessible and accurate.
Education and Expertise
Emma Dacke holds a Master of Arts degree in Informatics from Lund University, where she studied from 1999 to 2005. She also attended Kristianstad University for a year, focusing on English, and briefly studied Economics at the University of Amsterdam in 2002. Dacke has developed expertise in process development and maintenance within the ITIL framework, which is essential for effective IT service management. Her specialization in change management within IT projects further enhances her qualifications in the technical writing field.
Background
Emma Dacke's educational background includes a strong foundation in both technical and linguistic disciplines. Her studies in Informatics at Lund University provided her with the necessary skills to navigate complex technical subjects. Additionally, her brief studies in English and Economics contribute to her well-rounded understanding of communication and business principles. This diverse educational background supports her role as a Technical Writer, where clear communication is vital.
Technical Skills and Tools
Emma Dacke is experienced in using BMC Remedy and HP Service Desk, which are tools commonly utilized for IT service management. Her proficiency in these platforms allows her to effectively manage and document IT processes. Dacke's skills in change management within IT projects are complemented by her technical writing capabilities, enabling her to produce comprehensive documentation that aligns with industry standards and practices.