Erik Richardson
About Erik Richardson
Erik Richardson is a Product Specialist Software Solutions at Axis Communications in Lund, Sweden, where he has worked since 2015. He has over a decade of experience in customer service and issue management, with a strong focus on solutions design, cyber security, and operational efficiency.
Work at Axis Communications
Erik Richardson has been employed at Axis Communications since 2015, serving as a Product Specialist Software Solutions. In this role, he focuses on solutions design and delivery, particularly in the area of cyber security. His responsibilities include managing capacity planning and resource allocation to improve product excellence. Prior to this position, he worked as a Senior/Technical Support Engineer for the UK and Ireland from 2010 to 2014. His tenure at Axis Communications spans over nine years, during which he has contributed to enhancing product reliability and process efficiency.
Previous Experience
Before joining Axis Communications, Erik Richardson worked at Adecco Group as a Field Service Engineer from 2006 to 2009. This role was based in Borehamwood, England, and involved providing technical support and services. His experience in technical support continued at Axis, where he served as a Senior/Technical Support Engineer. He has accumulated over a decade of experience in customer service and issue management across national and international organizations.
Education and Expertise
Erik Richardson studied at Cambridge Regional College, where he earned a GNVQ in Information Technology from 2001 to 2004. He also attended Cambridge College, achieving a GNVQ in Higher Computer Technology with a focus on System, Networking, and LAN/WAN Management during the same period. Additionally, he completed five years of education at Birchwood from 1996 to 2001. His educational background supports his expertise in complex issue resolution and operational testing.
Skills and Contributions
Erik Richardson possesses strong skills in solutions design and delivery, with a particular emphasis on cyber security. He bridges the gap between customers, developers, and management teams by providing expert input on customer needs and expectations. His focus on increasing company respectability and revenue is evident through his efforts in improving product reliability and process efficiency. Fluent in both English and Swedish, he enhances communication in international settings.