Ernest Acquaah Harrison
About Ernest Acquaah Harrison
Ernest Acquaah Harrison serves as the Technical Services Manager at Axis Communications, where he enhances operational efficiency and customer satisfaction. With extensive experience at Comcast in various technical roles, he has implemented systems to improve team performance and support delivery.
Work at Axis Communications
Ernest Acquaah Harrison has served as the Technical Services Manager at Axis Communications since 2020. In this role, he focuses on enhancing customer satisfaction by mentoring team members to improve case quality and support delivery. He has implemented initiatives aimed at increasing operational efficiency and communication within the team. Harrison also developed team building and reward programs to foster employee morale and collaboration, contributing to a positive work environment.
Previous Experience at Comcast
Harrison has extensive experience at Comcast, where he held multiple roles over a span of 13 years. He began as a Technical Operations Supervisor/Trainer from 2005 to 2010, where he was responsible for training and supervising technical operations. He then advanced to Senior Technical Operations Manager from 2010 to 2020, overseeing operations in North Reading and Westford. Prior to these roles, he worked as a Technical Coach and Training Supervisor from 2002 to 2005 in Winchester, focusing on technical training and support.
Education and Expertise
Harrison studied at Framingham State University from 1991 to 1993, where he achieved a degree in General Studies. His educational background has provided him with a foundation for his career in technical services and operations management. His expertise includes improving communication and operational efficiency, particularly between regional teams and headquarters.
Achievements in Operational Efficiency
During his career, Harrison has played a key role in cross-functional teams to enhance communication and operational efficiency between the Americas region and the headquarters in Lund. He implemented a team lead ticket request system within ServiceNow, which streamlined operations. Additionally, he championed the creation of a Tier 1 RMA team to improve workflow and efficiency for Tier 2 support, demonstrating his commitment to operational excellence.