Hirofumi K.
About Hirofumi K.
Hirofumi K. is a Technical Customer Service Manager at Axis Communications in Tokyo, Japan, where he has worked since 2021. He has extensive experience in technical consultation and team management, having held various roles in prominent companies such as Poly, Nokia, and Cisco over a career spanning several decades.
Work at Axis Communications
Hirofumi K. has been serving as the Technical Customer Service Manager at Axis Communications since 2021. In this role, he is responsible for overseeing technical support and customer service operations in Tokyo, Japan. His tenure at Axis has lasted for three years, during which he has utilized his extensive experience in technical consultation and customer support to enhance service delivery.
Previous Experience in Technical Management
Prior to joining Axis Communications, Hirofumi K. held several significant positions in the technology sector. He worked as a Senior Pre-Sales Engineering Manager at Poly from 2018 to 2019. Before that, he was the Customer Engineering Lead at Nokia for nine months in 2017. His career also includes a role as Senior Service Delivery Manager at Polycom from 2014 to 2017, where he managed service delivery operations.
Career History and Roles
Hirofumi K. has a diverse career spanning several prominent companies. He began his career at NTT (Nippon Telegraph and Telephone Corporation) as a Systems Engineer from 1984 to 1997. He later worked at Cisco as a Consulting System Engineer from 2001 to 2003 and again in 2008. His experience also includes a role as General Manager at ITOCHU Techno-Solutions Corporation from 2003 to 2008 and as Project Manager at NTT Comware from 1997 to 2001.
Technical Expertise and Management Skills
Hirofumi K. possesses extensive technical expertise in various areas, including ATM/SONET/SDH, Optical Transmission, GMPLS, and Unified Communication. He has over five years of experience managing customer support and technical service teams, with a proven ability to lead mid to large technical teams, including managing teams of up to 72 staff members. His strong relationships with key individuals in major Japanese carriers enhance his effectiveness in technical management.
Achievements in Project Delivery
Throughout his career, Hirofumi K. has demonstrated a solid record of landing and delivering major projects. His history of being promoted and rehired by companies such as Polycom, Cisco, and CTC Itochu reflects his reliability and performance in technical roles. He has also been involved in market development and research for emerging network technologies, contributing to his expertise in the field.