Jeff Coco
About Jeff Coco
Jeff Coco serves as the Director of Technical Services for the Americas at Axis Communications, where he has worked since 2017. He has a strong background in technical support and team leadership, having previously held various roles at Axis Communications and other companies.
Current Role at Axis Communications
Jeff Coco serves as the Director of Technical Services for the Americas at Axis Communications, a position he has held since 2017. In this role, he oversees the Technical Services team, ensuring the integration of Axis Communications' core values to foster trust and collaboration between customers and staff. His leadership has been instrumental in the growth of the team, expanding it from 4 to 53 members over a span of 12 years.
Previous Experience at Axis Communications
Prior to his current role, Jeff Coco held several positions at Axis Communications. He worked as a Senior Manager of Technical Services from 2016 to 2017, and as a Technical Services Manager from 2013 to 2016. Additionally, he served as a Technical Support Team Leader from 2010 to 2012 and as a Senior Technical Support Engineer from 2007 to 2010. His extensive experience within the company has contributed to his deep understanding of technical support and service management.
Technical Support Background
Before joining Axis Communications, Jeff Coco worked at Netopia, Inc. as a Technical Support Engineer from 2003 to 2007. This role provided him with foundational technical support experience, which he has built upon throughout his career. His background in technical support has equipped him with the skills necessary to lead and develop effective support teams.
Education and Expertise
Jeff Coco earned a Bachelor of Arts (B.A.) degree from Bridgewater State University, where he studied from 1993 to 1998. His educational background complements his extensive professional experience in technical services and support, allowing him to focus on both technical and soft skills to enhance customer support experiences.
Community Involvement
In addition to his professional roles, Jeff Coco has been an Advisory Board Member for Mission 500 since 2018. His involvement in this organization reflects his commitment to community service and social responsibility. Furthermore, he has coached children's sports teams, which has helped him develop management skills that are applicable in his professional environment.