John Shaw
About John Shaw
John Shaw serves as the Technical Services Team Lead at Axis Communications, where he focuses on improving customer and employee experiences through the Net Promoter System. With over two decades of experience at Comcast, he has developed expertise in technical support and operational efficiency.
Work at Axis Communications
John Shaw has been serving as the Technical Services Team Lead at Axis Communications since 2023. In this role, he is based in Chelmsford, Massachusetts, and works on-site. His responsibilities include managing continuous improvement projects within the solutions center to enhance operational efficiency. He also champions the implementation of the Net Promoter System, focusing on improving both customer and employee experiences.
Previous Experience at Comcast
Prior to joining Axis Communications, John Shaw worked at Comcast for over two decades. He held the position of Technical Operations Supervisor from 2002 to 2023 in Westford, Massachusetts. In this role, he acted as the main point of contact for customer escalations to management and handled complex technical support inquiries. Before that, he served as a Technical Coach from 2000 to 2002 in North Reading, Massachusetts.
Education and Qualifications
John Shaw studied at the University of Massachusetts Lowell, where he earned two degrees: a Bachelor of Music and a Bachelor of Science. His educational background provides him with a diverse skill set that supports his technical and operational roles in the industry.
Leadership and Training Initiatives
In his current role, John Shaw collaborates with the Technical Services Trainer to manage training initiatives and develop training materials for the support team. He is responsible for gathering, presenting, and analyzing performance metrics at both team and individual levels, which aids in driving continuous improvement within the organization.