Jose L Gaona
About Jose L Gaona
Jose L. Gaona serves as a Technical Trainer at Axis Communications, where he has worked since 2017. With extensive experience in technical training and support, he has held various roles in the telecommunications industry and is fluent in multiple languages.
Work at Axis Communications
Jose L Gaona has been employed at Axis Communications as a Technical Trainer since 2017. In this role, he is responsible for conducting product training through various formats, including instructor-led sessions, webinars, and podcasts. His work focuses on enhancing the skills and knowledge of customers and partners in the Dallas/Fort Worth area.
Previous Experience in Technical Training
Prior to his current position, Jose worked at Global Knowledge Training as a Principal Instructor for 18 years, from 1996 to 2014. He also held the role of Senior Technical Instructor at Avigilon from 2014 to 2016. His career began at Nortel Networks, where he served as a Senior Technical Training Specialist and later as a Technical Training Specialist, accumulating extensive experience in technical education.
Educational Background
Jose L Gaona studied at Mountain View College, where he earned an Associate's Degree in Business Administration and Management from 1984 to 1987. He also attended DeVry University, obtaining a Telecommunications certification from 1988 to 1989. His educational background supports his expertise in technical training and telecommunications.
Language Proficiency and Customer Support
Jose is fluent in English, Spanish, and Portuguese, which enhances his ability to communicate with a diverse customer base. He has supported customers across four continents in over 15 countries, demonstrating his capability to engage with a global audience. Additionally, he conducts customer evaluations to assess training effectiveness and improve future training sessions.
Technical Skills and Responsibilities
In his role as a Technical Trainer, Jose is responsible for maintaining training center equipment and performing needs analysis for course development. His experience includes working as a Senior Field Support Engineer at Nortel Networks, where he gained practical insights that inform his training methodologies. His technical skills contribute to the effectiveness of the training programs he delivers.