José M. Martínez Peña

José M. Martínez Peña

Technical Services Engineer @ Axis

About José M. Martínez Peña

José M. Martínez Peña is a Technical Services Engineer at Axis Communications, where he has worked since 2016, providing support for AXIS Store Optimization and AXIS Loss Prevention suites. He holds degrees in Information Technology with concentrations in Security & Network Assurance and Networking Administration from Palm Beach State College.

Work at Axis

José M. Martínez Peña has been employed at Axis Communications as a Technical Services Engineer since 2016. In his role, he provides technical support for the AXIS Store Optimization and AXIS Loss Prevention suites. He is based in Chelmsford, MA, and has accumulated eight years of experience in this position. His responsibilities include documenting customer cases with attention to detail and completing quarterly management-based objectives. He consistently meets or exceeds quarterly statistical goals, demonstrating his commitment to performance and customer service.

Education and Expertise

José studied at Palm Beach State College, where he focused on Information Technology. He completed a concentration in Security & Network Assurance (IT Forensics) from 2016 to 2019. Additionally, he pursued a Networking Administrator program at the same institution from 2013 to 2015. His educational background equips him with the technical knowledge required for his role at Axis Communications, particularly in areas related to network security and technical support.

Previous Experience

Before joining Axis Communications, José worked at Macy's as a Support Associate from 2013 to 2016 in Palm Beach Gardens, FL. This role provided him with foundational customer service skills and experience in technical support. He also briefly worked at Cognimatics AB, a subsidiary of Axis Communications, as a Technical Services Specialist for three months in 2016 in the West Palm Beach, Florida area. This experience further developed his technical expertise in the field.

Training and Development Initiatives

In his current role at Axis Communications, José engages consistently in training and educational initiatives. This involvement reflects his commitment to professional development and staying updated with industry advancements. His participation in these initiatives enhances his ability to provide effective technical support and contributes to the overall success of the technical services team.

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