Mia Cox
About Mia Cox
Mia Cox is a Service Manager at Axis Communications in Lund, Sweden, with over 13 years of experience in the role. She has a diverse background in customer service, operations management, and leadership across various companies and countries.
Work at Axis Communications
Mia Cox has been employed at Axis Communications as a Service Manager since 2011. She has worked in this role for over 13 years in Lund, Sweden. Her responsibilities include developing new business ideas to enhance service delivery efficiency. Mia specializes in client liaison and contact center management, contributing to the company's focus on customer satisfaction and operational excellence.
Previous Employment History
Prior to her current role, Mia Cox held several positions in various organizations. She worked at Yves Rocher as a Customer Service Manager from 2005 to 2009. Before that, she was an Operations Manager at Merchants in the UK from 1995 to 2001. Mia also served as a Site Manager at Coor Service Management in Lund from 2009 to 2010. Additionally, she worked at Stream Global Services in multiple roles, including Senior Team Manager from 2002 to 2005 and Team Manager from 2001 to 2002.
Education and Expertise
Mia Cox studied at the London College, where she achieved an Associate Diploma with a 2:1 classification from 1989 to 1992. Her educational background supports her expertise in leadership and staff management within international environments. Mia has also developed skills in contract change management, including setup and closure, which are essential for her roles in service management.
Leadership and Management Skills
Mia Cox has a strong background in leadership and staff management. She has demonstrated her ability to manage teams effectively across various international settings. Her experience in client liaison and contact center management further enhances her leadership capabilities, allowing her to foster positive relationships with clients and improve service delivery.