Moisés Edwin Ovalle Meléndez
About Moisés Edwin Ovalle Meléndez
Moisés Edwin Ovalle Meléndez is a Technical Services Engineer II at Axis Communications, where he has worked since 2014. He has extensive experience in technical support and engineering across various companies in Mexico and has studied multiple disciplines, including Swedish Language and Literature.
Current Role at Axis Communications
Moisés Edwin Ovalle Meléndez serves as a Technical Services Engineer II at Axis Communications since 2023. He has been with the company for a total of 10 years, providing technical support across multiple regions including Mexico, Central America, the Caribbean, South America, and North America. His responsibilities include offering technical assistance and solutions to customers, ensuring effective communication and support for various technical issues.
Previous Experience in Technical Operations
Prior to his current role, Ovalle Meléndez held several positions in technical operations. He worked as a Technical Operations Supervisor at Financiera Rural for one month in 2013. He also served as a Telecommunications Engineer at Banco del Ahorro Nacional y Servicios Financieros, S. N.C. (BANSEFI) for three months in 2013. His experience includes providing technical support and managing telecommunications systems.
Educational Background and Certifications
Moisés Edwin Ovalle Meléndez has an extensive educational background. He studied IT Management for Business Administration at Universidad Tecnológica de México from 2004 to 2007. He also obtained a Diploma in Finance from Tecnológico de Monterrey in 2009. In addition to his formal education, he has achieved various certifications, including the Axis Certified Professional Diploma shortly after starting at Axis Communications headquarters in the USA.
Language Proficiency and Support Experience
Ovalle Meléndez has demonstrated proficiency in multiple languages, providing technical support in German, Japanese, Italian, and Chinese. He began supporting customers from South America in April 2017 and has also provided backup support to Canada and the USA as a Technical Services Engineer Level 2 since November 2018. His ability to communicate in various languages enhances his effectiveness in addressing customer needs across different regions.
Teaching and Leadership Roles
In addition to his technical roles, Moisés Edwin Ovalle Meléndez has experience in education. He worked as a Teacher at Laureate International Universities from 2013 to 2014. He also served as CEO of INFOMEL México from 2005 to 2010, where he was responsible for leading the organization and managing operations. His leadership experience contributes to his skills in technical support and customer service.