Ramona Berger
About Ramona Berger
Ramona Berger is a Technical Services Representative at Axis Communications in Lund, Sweden, where she has worked since 2020. She holds a Master of Arts in Sociology from Heidelberg University and has experience in customer communication and workflow improvement.
Work at Axis Communications
Ramona Berger has been employed at Axis Communications as a Technical Services Representative since 2020. In this role, she coordinates and organizes product returns (RMA) and manages customer communication primarily for the German-speaking market. Her responsibilities also include reviewing and adapting workflows and communication templates to improve efficiency. Berger collaborates with stakeholders across different countries to enhance service delivery, contributing to the overall operational effectiveness of the organization.
Education and Expertise
Ramona Berger holds a Master of Arts (M.A.) in Sociology from Heidelberg University, where she studied from 2016 to 2019. She also earned a Bachelor of Arts (B.A.) in Communication Science and Sociology from Ludwig-Maximilians-Universität München, completing her studies from 2012 to 2016. Additionally, she studied German Studies, Communication, and Media Studies at Freie Universität Berlin for one year in 2011. Berger's educational background provides her with a strong foundation in social sciences and communication.
Background
Before joining Axis Communications, Ramona Berger gained experience in various roles. She worked as an Internship Media Research at Kantar TNS for one month in 2016 in the Munich Area, Germany. Additionally, she served as a Student Research Assistant at Ludwig-Maximilians-Universität München from 2014 to 2016. Berger also held the position of Project Assistant for risk assessment at Heidelberg University from 2018 to 2019. These roles contributed to her professional development and expertise in research and project coordination.
Professional Experience
Ramona Berger's professional experience includes a range of positions that have equipped her with valuable skills. At Kantar TNS, she engaged in media research for a short duration, while her role as a Student Research Assistant involved supporting academic research projects. As a Project Assistant at Heidelberg University, she focused on risk assessment, which further developed her analytical abilities. These experiences laid the groundwork for her current position at Axis Communications.