Richard Purwowilianto

Richard Purwowilianto

Technical Service Engineer @ Axis

About Richard Purwowilianto

Richard Purwowilianto is a Technical Service Engineer at Axis Communications in Australia, where he has worked since 2019. He holds a Bachelor's degree in Computer Science from RMIT University and has experience in various roles, including sales and academic tutoring.

Work at Axis Communications

Richard Purwowilianto has been employed at Axis Communications as a Technical Service Engineer since 2019. In this role, he has contributed significantly to the technical support team in Australia. He established guidelines for new recruits as the first Technical Support Engineer in the Australia/New Zealand region. Richard has been appointed as the lead support representative for Monash University, a major end-user of Axis Communications' products. He has also streamlined repair processes and updated procedures to ensure consistency in support actions.

Education and Expertise

Richard Purwowilianto studied at RMIT University, where he earned a Bachelor's degree in Computer Science from 2016 to 2020. His academic background has equipped him with the technical skills necessary for his role at Axis Communications. Richard has developed a Python GUI to minimize repetitive tasks and programmed Python scripts to enhance operational efficiency. He has also integrated Selenium with Salesforce to improve business processes.

Previous Work Experience

Before joining Axis Communications, Richard Purwowilianto held several positions in various organizations. He worked as a Sales Associate at Marais for seven months in 2018. Additionally, he served as a Casual Academic (Tutor/Lab) at RMIT University for four months in the same year. Richard also worked as a Brand Ambassador at Cheil Australia for two months in 2019 and had a role as Front of House at Pepper Lunch for seven months from 2014 to 2015.

Key Contributions

At Axis Communications, Richard Purwowilianto played a key role in developing the database and front end for the company's loan system. He contributed to increased sales by educating prospects on the benefits of Axis Communications' products and services. Richard has also trained new recruits to exceed company expectations, ensuring a high standard of service within the technical support team.

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