Thomas Sanger
About Thomas Sanger
Thomas Sanger is a Technical Services Engineer at Axis Communications, with a background in information technology and military service. He has experience in educating end users, training new employees, and generating technical documentation.
Work at Axis
Thomas Sanger has been employed at Axis Communications as a Technical Services Engineer since 2020. In this role, he has focused on providing technical support and solutions to end users. He has effectively managed multiple demand system queues, which has contributed to reducing customer wait times. Additionally, he has collaborated with principal engineers to develop strategies for addressing user issues. His responsibilities also include generating technical documents and standard operating procedures, which assist engineers in troubleshooting processes.
Previous Employment Experience
Prior to his current position, Thomas Sanger worked at the U.S. Department of Veterans Affairs as an Information Technology Specialist from 2019 to 2020. His role involved providing IT support in Manchester, New Hampshire. Before that, he was a Technical Specialist at Apple from 2018 to 2019, where he assisted customers in Nashua, New Hampshire. His career began in the United States Marine Corps, where he served as a Corporal from 2011 to 2016, gaining experience in various locations.
Education and Expertise
Thomas Sanger studied at Nashua Community College, where he earned an Associate's degree in Computer Systems Networking and Telecommunications from 2018 to 2021. He continued his education at the same institution, obtaining a Bachelor's degree in Computer Science from 2021 to 2024. His educational background has equipped him with the technical knowledge necessary for his roles in IT and technical services.
Training and Development
In his current role at Axis Communications, Thomas Sanger has taken on the responsibility of training new employees. He demonstrates both technical and soft skills to facilitate their transition into their roles. His experience in educating end users on product usage and Windows systems through remote sessions has further enhanced his ability to train others effectively.