Adrian Serban
About Adrian Serban
Adrian Serban is a Maintenance Sales Team Manager at Axway, where he has worked since 2017. He has extensive experience in sales and customer service roles across various companies, including Hewlett-Packard, Oracle, and GMI Global LLC.
Current Role at Axway
Adrian Serban currently serves as the Maintenance Sales Team Manager at Axway, a position he has held since 2017 in Bucharest, Romania. In this role, he manages a diverse team responsible for renewal maintenance sales across multiple global regions, including EMEA, MEMA, North America, and APAC. He focuses on high-volume customer accounts in North America, overseeing a portfolio of 10,000 customers. Adrian acts as the first escalation point for team members, providing support and guidance to resolve issues. He collaborates with upper management to define sales territories and establish sales campaigns.
Previous Experience at Axway
Before his current role, Adrian worked at Axway as a Maintenance Sales Renewal Specialist from 2016 to 2017 for a duration of 10 months. His responsibilities included managing sales renewals and ensuring customer satisfaction during the renewal process. This position laid the groundwork for his advancement to the Maintenance Sales Team Manager role.
Career Background
Adrian Serban has a diverse career spanning several notable companies. He worked at Hewlett-Packard as an IDP Coordinator from 2008 to 2010 and later as a Renewal Sales Specialist for software support from 2010 to 2011. He also held the position of Oracle/Sun Renewal Sale Representative at Oracle from 2011 to 2013. His experience includes a role at GMI Global LLC as Client Service and Development from 2013 to 2016, and he began his career at Orange as a Customer Care Specialist in 2007.
Educational Background
Adrian studied at the National College Mihai Eminescu Buzau, where he achieved a focus in Liberal Arts and Sciences, General Studies and Humanities from 1999 to 2003. He furthered his education at the University of Bucharest, earning a Bachelor's Degree in Literary and Social Sciences from 2003 to 2007. His educational background provides a foundation for his career in sales and customer service.
Team Management and Performance
In his current role, Adrian conducts weekly review meetings with his team and individual members to ensure performance targets are met. He regularly updates upper management on major accounts and strategic planning through meetings. Adrian ensures compliance with Axway's policies and procedures across all managed territories and holds weekly meetings with his direct manager to review accounts and provide team updates.