Alexandre França Machado
About Alexandre França Machado
Alexandre França Machado is a Technical Customer Support Manager at Axway in São Paulo, Brazil, with extensive experience in information technology and customer support. He has held various roles in notable companies such as IBM, Telefónica, and Vivo, and possesses specialized skills in mobility solutions and support systems.
Current Role at Axway
Alexandre França Machado serves as the Technical Customer Support Manager at Axway, a position he has held since 2023 in São Paulo, Brazil. In this role, he utilizes his extensive experience in technical support to oversee customer service operations, ensuring effective communication and resolution of technical issues. His responsibilities include managing support teams and enhancing customer satisfaction through efficient service delivery.
Previous Experience in Technical Support
Prior to his current role, Alexandre worked as a Customer Technical Support Engineer at Axway from 2021 to 2023. He has also held positions at various companies, including IBM as a Software Engineer Specialist from 2013 to 2019, and at Precisely | Trust in Data and Syncsort as a Customer Technical Support Engineer and Technical Support Engineer, respectively. His experience spans several years in technical support roles, providing him with a strong foundation in customer service and technical problem-solving.
Background in Information Technology
Alexandre has a robust background in information technology, which supports his effectiveness in technical customer support management. His career began at TIVIT as an Analista de Produção and progressed through various roles, including positions at Vivo and Telefónica, where he focused on mobility and IoT solutions. This extensive experience has equipped him with specialized skills necessary for managing complex technical support scenarios.
Education and Expertise
Alexandre holds a Bachelor of Engineering (B.E.) from Universidade Paulista, where he studied from 1997 to 2002. He also completed a Postgraduate degree in Business Administration and Management at Universidade Mogi das Cruzes from 2005 to 2007. Additionally, he studied at FGV - Fundação Getulio Vargas, achieving a specialization in Gestão Estratégica da Tecnologia da Informação in 2020. His educational background complements his expertise in mobility solutions and support systems.
Career Progression
Over the years, Alexandre has demonstrated significant career progression in the field of technical support and information technology. His roles have evolved from an Analista de Sistemas at SupportComm and Vivo to managerial positions at Axway. This trajectory reflects his commitment to professional growth and his ability to adapt to the evolving demands of the technology sector.