Ann Lloyd
About Ann Lloyd
Ann Lloyd serves as the Vice President of Customer Success Services for EMEA at Axway, a position she has held since 2022. With a long tenure at Axway, she has held various roles in user experience and customer success since 2000.
Work at Axway
Ann Lloyd has held multiple positions at Axway since 2000. She currently serves as the Vice President of Customer Success Services for the EMEA region, a role she has occupied since 2022. Prior to this, she was the VP of Customer Success & Experience from 2019 to 2022. Her career at Axway includes various roles such as Technical Publications Manager, Senior Manager of User Experience, and Director of User Experience & R&D. Throughout her tenure, she has contributed to enhancing customer experience and user engagement.
Education and Expertise
Ann Lloyd studied at King's College London, where she earned a Bachelor of Arts (BA) in French and German Joint Honours from 1983 to 1987. She furthered her education at The American University of Paris, obtaining a Technical Writing Certificate from 1999 to 2000. Additionally, she attended Ecole normale supérieure, where she studied French Language and Literature and received the Crompton Scholarship awarded by King's College London University in 1988-1989.
Background
Ann Lloyd has a diverse background in user experience and technical publications, with a career spanning over two decades. She began her journey at Axway as a Technical Writer from 2000 to 2003 and progressed through various roles, including Senior Director of User Experience & Technical Publications and VP of Customer Experience. Her extensive experience in these areas has shaped her expertise in customer success and user engagement.
Achievements
Throughout her career at Axway, Ann Lloyd has achieved significant milestones in customer success and user experience. She has successfully transitioned through various leadership roles, demonstrating her capability in managing customer relationships and enhancing user experiences. Her contributions have been pivotal in shaping the customer success strategy at Axway, particularly in the EMEA region.