Benjamin Bering
About Benjamin Bering
Benjamin Bering serves as the Principal Customer Success Manager at Axway in Berlin, where he has worked since 2020. He focuses on improving customer success operations and developing strategies to enhance customer satisfaction with Axway's solutions.
Work at Axway
Benjamin Bering has served as the Principal Customer Success Manager at Axway since 2020. In this role, he operates from Berlin, Deutschland, and has accumulated four years of experience within the company. His responsibilities include developing proactive customer strategies aimed at enhancing the adoption, usage, and satisfaction of Axway's solutions. He plays a key role in the continuous improvement of customer success operations by sharing best practices with team members.
Education and Expertise
Benjamin Bering studied at Customer Success University - Gainsight, where he completed the Customer Success Management 101 program. He also holds a Bachelor of Science (BSc) degree in Betriebswirtschaftslehre from Freie Universität Berlin, which he obtained from 2009 to 2012. His educational background provides him with a solid foundation in business management principles, which he applies in his current role.
Background
Benjamin Bering has a background in customer success management, with a focus on enhancing customer experiences and operational efficiency. His role requires close collaboration with development, support, and product management teams to drive customer advocacy. He is involved in managing escalations effectively, ensuring that customer needs are addressed promptly.
Contributions to Customer Success
In his position at Axway, Benjamin Bering has been instrumental in developing strategies that proactively address customer needs. His efforts are directed towards improving the quality, effectiveness, and efficiency of customer success operations. By sharing best practices with his team, he contributes to the overall enhancement of customer success processes.