Georgiana Turtureanu
About Georgiana Turtureanu
Georgiana Turtureanu is a Technical Support Engineer at Axway, where she has worked since 2014. She has extensive experience in technical support roles, including previous positions at Axway and Webhelp, and is proficient in both French and English.
Current Role as Technical Support Engineer
Currently, Georgiana Turtureanu works at Axway as a Technical Support Engineer. She has held this position since 2014, accumulating ten years of experience in providing technical support. Her responsibilities include product installation, configuration, patching, and migration. She offers support for Sentinel and Composer across various operating systems, including Windows, Linux, Aix, and Hp-ux. Georgiana ensures that all customer interactions and activities are documented in the CRM system, maintaining a comprehensive record of support activities.
Previous Experience at Axway
Georgiana Turtureanu has extensive experience at Axway, having worked in multiple roles. She served as a Technical Support Dispatch Center Coordinator from 2012 to 2014 and as a Technical Support Dispatch Operator for electronic communications from 2011 to 2012. Additionally, she worked as an Administration Coordinator for 11 months from 2010 to 2011. In these roles, she developed skills in customer support and technical coordination, contributing to her expertise in the field.
Customer Service Background
Before joining Axway, Georgiana Turtureanu gained valuable experience in customer service. She worked as a Customer Service Agent at Webhelp from 2007 to 2009 and as a Technical Customer Support Specialist at Conectys Serv Telecom from 2009 to 2010. These positions helped her build a strong foundation in customer interaction and support, which she has leveraged in her technical roles.
Education and Language Proficiency
Georgiana Turtureanu studied at the University of Bucharest, where she earned a degree in English and French from the Faculty of Foreign Languages, completing her studies from 2005 to 2008. She furthered her education with a Master's degree in Translations for Special Purposes and Terminologies in English and French from 2008 to 2011. Her educational background supports her ability to offer technical support in both French and English languages.
Knowledge Base Contributions
In her current role, Georgiana Turtureanu creates knowledge base articles and documentation to assist in customer support. This effort enhances the resources available to both customers and support teams, facilitating better understanding and resolution of technical issues.