Heather Ong
About Heather Ong
Heather Ong is a Senior Customer Success Manager at Axway, where she has worked since 2020. She has a background in customer success and account management, with previous roles at StrongMind, Everbridge, and BC Graphics, and holds an M.B.A. from Arizona State University.
Current Role as Senior Customer Success Manager
Heather Ong currently serves as a Senior Customer Success Manager at Axway, a position she has held since 2020. In this role, she focuses on ensuring customer satisfaction and success through effective management of client relationships. Her responsibilities include guiding clients through product implementations and addressing their needs to maximize the value they receive from Axway's solutions.
Previous Experience at Axway
Prior to her current role, Heather worked at Axway as a Customer Success Manager from 2019 to 2020. During her tenure, she contributed to enhancing customer engagement and retention strategies. Her experience in this position laid the groundwork for her advancement to Senior Customer Success Manager.
Education and Qualifications
Heather Ong holds a Master of Business Administration (M.B.A.) from Arizona State University. She also earned a Bachelor of Science degree in Brand Management and Marketing from North Carolina State University. Her educational background provides her with a strong foundation in business principles and marketing strategies.
Career History in Customer Success
Heather has a diverse background in customer success and account management. Before her time at Axway, she worked as a Customer Success Manager at StrongMind from 2017 to 2018 and as an Account Executive at Everbridge from 2016 to 2017. Additionally, she held an Account Executive position at BC Graphics from 2014 to 2016, where she developed her skills in client relations and sales.
Early Career and Internships
Heather began her career as a University Admission Specialist at Arizona State University from 2011 to 2014. She also gained valuable experience during her internship at North Carolina State University in the Department of Undergraduate Admission from 2007 to 2011. These roles helped her build a strong foundation in customer service and admissions processes.