Iulian Zainescu
About Iulian Zainescu
Iulian Zainescu is a Senior Customer Support Engineer and Technical Lead specializing in API Management and B2B communication software across various operating systems. He has over 13 years of experience at Axway and previously served as IT Support Team Leader at Volksbank Romania.
Work at Axway
Iulian Zainescu has been employed at Axway since 2011, serving as a Senior Customer Support Engineer and Technical Lead. In this role, he specializes in API management and B2B communication software across various operating systems, including Linux, AIX, HP-UX, and Windows Server. His responsibilities include ensuring the correct configuration of communication protocols such as FTP(s), SFTP, HTTP, AS2, AS3, AS4, and PeSIT. He acts as a liaison between customers and level 3/R&D teams to enhance customer satisfaction.
Education and Expertise
Iulian Zainescu earned an Engineer's degree in Electrical Engineering and Computers from Universitatea „Politehnica” din București, completing his studies from 2001 to 2006. His educational background provides a strong foundation for his technical expertise in API management and B2B communication software. He offers technical support in both English and French, catering to customers across the EMEA region.
Background
Before joining Axway, Iulian Zainescu worked at Volksbank Romania as an IT Support Team Leader from 2006 to 2010. During his four years in this position, he developed skills in customer support and technical troubleshooting, which he later applied in his current role at Axway. His experience in IT support has contributed to his ability to manage complex technical issues effectively.
Achievements
In his current role at Axway, Iulian Zainescu is responsible for creating knowledge base articles to assist in customer support. This initiative aims to improve the efficiency of the support team and enhance the overall customer experience. His contributions in this area reflect his commitment to providing high-quality technical support and ensuring customer satisfaction.