Ivaylo Yordanov
About Ivaylo Yordanov
Ivaylo Yordanov is an L2 Tech Support Engineer at Axway, where he has worked since 2017. He holds a Bachelor's Degree in International Relations and Affairs from Sofia University St. Kliment Ohridski, and has previous experience in technical support roles at various companies.
Work at Axway
Ivaylo Yordanov has been employed at Axway since 2017, where he serves as an L2 Tech Support Engineer. His role involves providing technical support and solutions to clients, ensuring the smooth operation of Axway's software products. His tenure at Axway has contributed to his expertise in technical support and customer service within the technology sector.
Education and Expertise
Ivaylo Yordanov earned a Bachelor's Degree in International Relations and Affairs from Sofia University St. Kliment Ohridski. His studies spanned from 2011 to 2015, equipping him with knowledge and skills relevant to global communication and technical support. This educational background complements his technical roles in the IT industry.
Background
Ivaylo Yordanov began his career in 2011 as a Front Desk Receptionist at Albena JSCo, where he worked for three months. He transitioned to the technical support field in 2014, joining Sutherland Global Services as a Google Apps for Work Technical Support Representative. His career progressed through various technical support roles at Convergys and Paragon Internet Group Ltd before joining Axway.
Previous Work Experience
Prior to his current role at Axway, Ivaylo Yordanov held several positions in technical support. He worked as an Office 365 Technical Support Engineer at Convergys for four months in 2015, followed by a two-year tenure at Paragon Internet Group Ltd as a Technical Support representative until 2017. These roles provided him with extensive experience in troubleshooting and customer service.