Jerome Purpera
About Jerome Purpera
Jerome Purpera is a Customer Technical Support Engineer III at Axway, specializing in software, server, and file transfer monitoring. With over 20 years of experience in the IT field, he holds CompTIA A+ and Network+ certifications and previously worked as a Help Desk Technician II at Rural/Metro Corporation.
Work at Axway
Jerome Purpera has been employed at Axway as a Customer Technical Support Engineer III since 2015. In this role, he provides technical support and solutions to customers, focusing on software, server, and file transfer monitoring. His extensive experience in the IT field enhances his ability to address customer inquiries effectively. He has contributed to the company's reputation for quality customer service through his dedicated support efforts.
Education and Expertise
Jerome Purpera studied at the Baton Rouge School of Computers, where he achieved a certification in Computer Programming, Specific Applications from 1984 to 1985. This educational background laid the foundation for his career in IT. He holds CompTIA A+ and Network+ certifications, which validate his skills and knowledge in computer hardware and networking. His expertise includes software, server, and file transfer monitoring.
Background
Jerome Purpera has over 20 years of experience in the IT field, with a focus on roles such as Computer Operator and Help Desk Support Technician. Prior to his current position at Axway, he worked at Rural/Metro Corporation as a Help Desk Technician II from 1998 to 2008. This decade-long experience in a technical support role provided him with valuable insights into customer service and technical problem-solving.
Achievements
Jerome Purpera is recognized for being self-motivated, hard-working, and goal-oriented. He has a strong focus on problem-solving and project completion, which has contributed to his success in technical support roles. His ability to address complex technical issues and provide effective solutions is a key aspect of his professional profile.