Jirah Patawaran
About Jirah Patawaran
Jirah Patawaran is a Customer Technical Support Engineer II at Axway, specializing in technical support for Syncplicity. With a background in various customer service roles and a degree in Information Technology, Patawaran has over seven years of experience in technical support and collaboration with internal teams.
Work at Axway
Jirah Patawaran has been employed at Axway as a Customer Technical Support Engineer II since 2017. In this role, Jirah specializes in providing technical support for Syncplicity, a file sharing and collaboration solution. Jirah collaborates with various internal teams, including support, sales, engineering, and product management, to enhance the customer experience. This position involves performing root cause analysis across multiple operating systems, including Windows, Mac, and iOS.
Previous Employment Experience
Before joining Axway, Jirah Patawaran held several positions in different organizations. From 2015 to 2016, Jirah worked as a Sales Associate at Walmart in the Phoenix, Arizona Area. Following this, Jirah served as an Associate Information Specialist at AccuSearch, Inc. from 2016 to 2017. Earlier in their career, Jirah worked as a Technical Consultant at Global Sapphire Inc. in Makati City, Philippines, from 2011 to 2012, and as a Shift Manager at McDonald's from 2013 to 2015 in the Phoenix, Arizona Area. Additionally, Jirah was a Student Administrative Assistant at FEU Institute of Technology from 2009 to 2011.
Education and Expertise
Jirah Patawaran studied at FEU Institute of Technology, where they earned a Bachelor of Science degree in Information Technology from 2008 to 2012. This educational background has provided Jirah with a solid foundation in technical skills and knowledge relevant to their career. Jirah's expertise includes providing technical support and performing root cause analysis across various operating systems, which is essential for their current role at Axway.
Technical Skills and Specializations
Jirah Patawaran specializes in providing technical support for Syncplicity, focusing on enhancing user experience with this file sharing and collaboration solution. Jirah is experienced in performing root cause analysis across multiple operating systems, including Windows, Mac, and iOS. This skill set is critical for diagnosing and resolving technical issues, ensuring effective support for customers.