Joshua F.
About Joshua F.
Joshua F. serves as the Senior Director of Customer Success and Recurring Revenue for the Americas at Axway, a position he has held since 2014. He has a background in sales and customer operations, having previously worked at American Platinum Financial Services, PayPal, and NextCare Urgent Care.
Work at Axway
Joshua F. serves as the Senior Director of Customer Success and Recurring Revenue for the Americas at Axway. He has held this position since 2014, contributing to the company's focus on customer satisfaction and revenue generation. His role involves overseeing customer success initiatives and ensuring a steady stream of recurring revenue, which is essential for the company's growth in the competitive technology sector. Joshua's tenure at Axway spans over a decade, reflecting his commitment to the organization and its objectives.
Previous Experience in Customer Operations
Before joining Axway, Joshua F. held several key positions in customer operations. He worked at American Platinum Financial Services as the Director of Sales and Client Operations from 2008 to 2011. Following this, he served as the Director of the Customer Contact Center at NextCare Urgent Care for one year in 2013. Additionally, he was a Manager of Customer Solutions at PayPal from 2011 to 2012. These roles provided him with extensive experience in managing customer relationships and operational efficiency.
Education and Expertise
Joshua F. earned a Bachelor of Science (BS) degree in Business, Management, Marketing, and Related Support Services from the University of Southern Indiana. His education spanned from 1997 to 2002, equipping him with foundational knowledge and skills applicable to his career in customer success and operations. This academic background supports his professional roles, enabling him to effectively manage teams and drive customer-focused strategies.
Career Timeline
Joshua F.'s career includes a series of progressive roles in customer success and operations. He began his career at American Platinum Financial Services, where he worked for three years. After that, he transitioned to PayPal for a year before moving to NextCare Urgent Care. In 2014, he joined Axway, where he has remained for ten years. This timeline illustrates his steady advancement in the field of customer operations and success.