Karlheinz Heigl
About Karlheinz Heigl
Karlheinz Heigl is a Customer Success Manager at Axway, where he has worked since 2019. He has extensive experience in customer support and professional services, having held various leadership roles at companies such as Trados, Software AG, and Oracle.
Work at Axway
Karlheinz Heigl has been with Axway since 2004, holding the position of Program Director for 20 years. In 2019, he transitioned to the role of Customer Success Manager, where he has served for 5 years. His work at Axway focuses on ensuring customer satisfaction and success, leveraging his extensive experience in program management.
Previous Experience at Trados
Before joining Axway, Karlheinz Heigl worked at Trados as the Director of Professional Services from 2003 to 2004. His role involved overseeing professional services and ensuring the delivery of quality support to clients during his one-year tenure.
Career at Software AG
Karlheinz Heigl served as Support Director at Software AG from 1989 to 1997, a position he held for 8 years in Phoenix, Arizona, United States. His responsibilities included managing customer support operations and enhancing service delivery during this period.
Experience at Oracle
From 1997 to 2003, Karlheinz Heigl worked at Oracle as Director of Customer Support for 6 years. In this role, he was responsible for leading customer support initiatives and improving client relations.