Kshitija Yadav
About Kshitija Yadav
Kshitija Yadav is a Customer Success Manager at Axway, focusing on customer onboarding and relationship building. With a background in SAP Change Management and a strong educational foundation in engineering and business administration, Yadav has over a decade of experience in various roles across multiple companies.
Work at Axway
Kshitija Yadav has been employed at Axway as a Customer Success Manager since 2019. In this role, she focuses on onboarding customers to the AMPLIFY platform, ensuring they achieve maximum return on investment. Kshitija employs a customer-first philosophy to build proactive relationships with clients. She also develops strategic communication exchanges with customers to enhance their Customer Lifetime Value (ECLV). Her efforts contribute to the overall success of customer engagement and satisfaction within the organization.
Previous Experience at Xerox
Before joining Axway, Kshitija Yadav worked at Xerox as an SAP Change Manager from 2010 to 2014. Her tenure at Xerox took place in Uxbridge, Greater London, where she managed change processes related to SAP systems. This experience provided her with a solid foundation in change management and operational efficiency.
Experience at Cambridge Assessment
Kshitija Yadav served as an SAP Change and Release Manager at Cambridge Assessment from 2014 to 2018. During her time there, she was responsible for overseeing change management and release processes within SAP systems. She continues to work at Cambridge Assessment as an SAP Change Manager, where she has accumulated a total of 10 years of experience in this role.
Background in SAP Consulting
Kshitija Yadav began her career as an SAP MM Consultant at Colgate Palmolive, where she worked from 2007 to 2010. This role involved managing materials management processes within SAP, which contributed to her expertise in SAP solutions and consulting.
Education and Expertise
Kshitija Yadav holds a Bachelor’s degree in Mechanical Engineering from Medicaps Institute of Technology Management, where she studied from 2001 to 2004. She also earned a Master of Business Administration (MBA) in Supply Chain and Operations from Symbiosis Institute of Operations Management, completing her studies from 2005 to 2007. Her educational background supports her professional roles in customer success and change management.