Louise England
About Louise England
Louise England serves as the Senior Director of Customer Success & Training EMEA at Axway, where she has held various roles since 1999. She is dedicated to improving customer success processes and has a passion for nurturing cactus plants and engaging in fitness activities.
Current Role at Axway
Louise England serves as the Senior Director of Customer Success & Training for the EMEA region at Axway. She has held this position since 2024, where she focuses on enhancing customer success outcomes across various departments. Her responsibilities include innovating and improving processes to ensure effective customer engagement and satisfaction.
Previous Positions at Axway
Louise England has an extensive history with Axway, having held multiple roles since 1999. She worked as a Support Consultant for nine years, followed by positions as a Global Support Account Manager, Principal Critical Account Manager, and Director of Customer Success EMEA. Her tenure includes roles as Senior Manager for both EMEA MCS and GEMEA MCS, showcasing her growth within the organization.
Education Background
Louise England studied at Oxted County School. Her educational background has provided her with a foundation that supports her career in customer success and management within the technology sector.
Professional Skills and Focus
Louise England emphasizes problem-solving in complex customer situations, focusing on factual analysis rather than sentiment. She thrives in diverse environments and adapts easily to change, aiming for successful outcomes for all stakeholders involved. Her approach to customer success involves collaboration across multiple departments.
Personal Interests
Outside of her professional life, Louise England has a passion for nurturing cactus plants, maintaining a collection in the UK. She adapts her care for the plants to seasonal changes. Additionally, she enjoys playing golf and is actively involved in fitness activities, reflecting a commitment to a balanced lifestyle.