Ludovic Berthoux
About Ludovic Berthoux
Ludovic Berthoux serves as the Professional Services Director for IT Operations Products at Axway, where he has worked since 2006. He plays a crucial role in developing service offerings, managing consulting staff, and ensuring customer satisfaction.
Work at Axway
Ludovic Berthoux has been serving as the Professional Services Director for IT Operations products at Axway since 2006. In this role, he plays a crucial part in developing new service offerings aimed at enhancing customer value. He collaborates closely with sales teams to contribute to Requests for Proposals, ensuring that the services align with client needs. Berthoux oversees the management of both intern and contractor consulting staff, focusing on customer satisfaction and demonstrating product value during sales engagements.
Education and Expertise
Ludovic Berthoux holds a Master's degree in Digital Communication and Media/Multimedia from Université Polytechnique Hauts-de-France. His educational background equips him with the necessary skills to navigate the complexities of IT operations and service management. This foundation supports his role in creating service offerings that meet the demands of the market and enhance customer experiences.
Background
Ludovic Berthoux has accumulated 18 years of experience in the IT operations sector, primarily based in the Paris Area, France. His extensive tenure at Axway has allowed him to develop a deep understanding of customer needs and operational efficiencies. His background in digital communication complements his technical expertise, enabling him to effectively bridge the gap between technology and client engagement.
Achievements
In his position at Axway, Ludovic Berthoux is responsible for governing revenue, profitability, and forecasted budgets within the IT Operations Products division. His leadership in this area contributes to the overall financial health of the division, ensuring that service offerings are not only valuable to customers but also sustainable for the company.