Ludovic Laborier
About Ludovic Laborier
Ludovic Laborier is a Senior Customer Technical Support Engineer in the Escalation Group at Axway, where he has worked since 2008. He specializes in validating critical patches and performing performance analysis on customer environments, leveraging his extensive experience in software engineering and statistics.
Work at Axway
Ludovic Laborier has been employed at Axway since 2008, serving as a Senior Customer Technical Support Engineer in the Escalation Group. He is based in the Phoenix, Arizona area and has accumulated 16 years of experience within the company. His role involves validating critical patches on custom-built replicas of customer environments to ensure reliability. He has been a part of the support team for 8 years, where he has developed a comprehensive understanding of customer usage of Axway products.
Education and Expertise
Ludovic Laborier earned a Master's degree in software engineering and statistics from Polytech Lille, where he studied from 2005 to 2008. His educational background has equipped him with the skills necessary for software configuration and usage, which he initially applied while working in the QA Integration team at Axway. His technical expertise extends to performance analysis, where he provides suggestions based on monitoring customer environments.
Background
Ludovic Laborier began his career at Axway in the QA Integration team, where he gained foundational experience in software configuration and usage. Over the years, he transitioned into the Escalation Group, focusing on customer technical support. His role involves direct communication with Research and Development (R&D) teams through Jira to address and plan fixes for issues identified in North America related to B2Bi.
Achievements
In his current position, Ludovic Laborier performs performance analysis and offers suggestions based on monitoring customer environments. He also plays a significant role in mentoring and training senior technical support engineers on various Axway products, including B2Bi, Interchange, and Passport. His contributions to the support team have enhanced the technical capabilities of his colleagues and improved customer support outcomes.