Luis Gustavo Pereira Franco
About Luis Gustavo Pereira Franco
Luis Gustavo Pereira Franco serves as the Director of Customer Success Services for Latin America at Axway, where he has worked since 2023. He has extensive experience in integration technologies and a strong background in customer service management, having previously held roles at Axway and TIVIT Tecnologia da Informática SA.
Current Role at Axway
Luis Gustavo Pereira Franco currently serves as the Director of Customer Success Services for Latin America at Axway. He has held this position since 2023, overseeing the entire customer service lifecycle in the LATAM region. His responsibilities include managing sales, pre-sales, contract negotiations, service team management, and ensuring customer satisfaction. This role builds on his extensive experience in the technology sector, particularly in integration technologies.
Previous Experience at Axway
Prior to his current role, Luis worked at Axway as a Principal Solution Architect for the Latin America region from 2013 to 2023. During his tenure, he was based in São Paulo, Brazil, where he contributed significantly to the company's operations and customer solutions. His role involved leveraging his expertise in integration technologies to support client needs and enhance service delivery.
Education and Expertise
Luis holds an MBA in Project Management from FGV - Fundação Getulio Vargas, which he completed from 2007 to 2010. He also earned a Bachelor's degree in Electrical and Electronic Engineering from Centro Universitário do Instituto Mauá de Tecnologia, studying from 1998 to 2004. Additionally, he studied Electronic Engineering at Escola de Engenharia Mauá. His educational background supports his expertise in integration technologies, including API Management, Managed File Transfer (MFT), and B2B Electronic Data Interchange (EDI).
Career Background
Luis began his career at TIVIT Tecnologia da Informática SA, where he worked as a Senior Technical Support Analyst from 2000 to 2007. This role provided him with foundational experience in technical support and customer service, which he has built upon throughout his career in technology and customer success.
Skills and Communication
Luis possesses strong skills in effectively communicating complex technical information to non-technical audiences. His ability to bridge the gap between technical and non-technical stakeholders has been essential in achieving corporate objectives and enhancing customer satisfaction in his roles.