Marc Souterene
About Marc Souterene
Marc Souterene is the Director of Services at Axway, where he oversees the Managed Services division and integrates analytics and B2B solutions in the healthcare sector. He has a background in professional services consulting and has held various roles at Axway since 2008, contributing to customer success strategies.
Work at Axway
Marc Souterene has held multiple roles at Axway since joining the company in 2008. He began as a Managed Services Delivery Manager, where he worked for five years in Paris, France. He then transitioned to the role of Sr Manager, Global Customer Services, from 2013 to 2017 in Phoenix, Arizona. Since 2018, he has served as the Director of Services, managing the Managed Services division within the Customer Success organization. His responsibilities include overseeing the integration of analytics and B2B solutions within the healthcare sector.
Previous Experience at Sopra Steria
Before joining Axway, Marc Souterene worked at Sopra Steria as a Professional Services Consultant from 2006 to 2008. During his two years at Sopra Steria, he gained valuable experience in professional services, which he later applied in his roles at Axway.
Education and Expertise
Marc Souterene studied at EPITA: Ecole d'Ingénieurs en Informatique, where he developed a strong foundation in computer science and engineering. His educational background has contributed to his expertise in managing customer success strategies and integrating technology solutions in various sectors, including healthcare.
Achievements in Customer Success Strategies
At Axway, Marc Souterene has been instrumental in enhancing customer success strategies through professional services. His leadership in the Managed Services division has focused on improving service delivery and customer satisfaction, particularly in the integration of analytics and B2B solutions.