Melanie Vicera Puli, MBA
About Melanie Vicera Puli, MBA
Melanie Vicera Puli is the Principal Customer Success and Escalations Manager for EMEA Strategic Accounts at Axway, where she has worked since 2018. She has a diverse background in operations and management, having held various roles in companies such as StarOfService, Pearson English Business Solutions, and Thumbtack.
Work at Axway
Melanie Vicera Puli serves as the Principal Customer Success and Escalations Manager for EMEA Strategic Accounts at Axway. She has held this position since 2018, contributing to the company's efforts in enhancing customer satisfaction and managing escalations across the region. Her role involves strategic planning and engagement with key accounts to ensure successful outcomes and alignment with customer needs.
Previous Experience at StarOfService
Prior to her current role, Melanie worked at StarOfService as the Directrice des Opérations and Global Operations Manager from 2016 to 2018. During her tenure in the Paris Area, France, she focused on operational management and contributed to the company's global operations strategy.
Career at Pearson English Business Solutions
In 2016, Melanie held the position of Marketing Research Team Leader at Pearson English Business Solutions for one month. This role was part of the EDHEC Global MBA Consulting Project, where she applied her research skills to support marketing initiatives in the Nice Area, France.
Experience at Thumbtack
Melanie Vicera Puli worked at Thumbtack in various capacities from 2009 to 2014. She served as the General Manager and Country Manager in the Philippines for five years, overseeing operations and strategic initiatives. Additionally, she was a Project Manager and Assistant to the Co-Founder/President for five months in 2009, where she contributed to project management and executive support.
Education and Expertise
Melanie earned her Master of Business Administration (M.B.A.) with a focus on Entrepreneurship and Entrepreneurial Studies from EDHEC Business School, completing her studies from 2015 to 2016. Her educational background supports her expertise in innovation, kaizen, artificial intelligence, and digital automation, which she actively pursues in her professional endeavors.