Mhel Jan Silao
About Mhel Jan Silao
Mhel Jan Silao is a Customer Success Manager at Axway, specializing in customer interactions and mobile device repairs. With a background in programming and extensive experience in hardware and software troubleshooting, he has developed a strong skill set in the technology sector.
Work at Axway
Mhel Jan Silao has been employed at Axway as a Customer Success Manager since 2019. In this role, he focuses on ensuring customer satisfaction and success with Axway's products and services. He operates from Scottsdale, Arizona, and has developed a reputation for his ability to work independently in fast-paced environments. His responsibilities include providing updates to customers and addressing their needs effectively.
Previous Experience at CPR - Cell Phone Repair
Before joining Axway, Mhel Jan Silao worked at CPR - Cell Phone Repair as a Cell Phone Repair Technician for eight months in 2013. During his time in Phoenix, Arizona, he specialized in troubleshooting and repairing mobile devices. His role involved using electronic hand tools and prescribed testers to diagnose and fix issues, as well as providing cost estimates to customers.
Education and Expertise
Mhel Jan Silao completed his high school education at North Pointe Preparatory from 2006 to 2010. He then pursued higher education at Glendale Community College, where he studied Programming and System Analysis, earning an Associate’s Degree from 2010 to 2015. His academic background has equipped him with programming skills in Java, Visual Basic, and MySQL, as well as expertise in both Apple/Mac hardware and software, alongside Microsoft operating systems.
Technical Skills and Specializations
Mhel Jan Silao possesses a range of technical skills, particularly in troubleshooting and repairing mobile devices. He is proficient in using electronic hand tools and testers for diagnostics and repairs. His expertise extends to both Apple and Microsoft systems, making him versatile in addressing various technical issues. His programming knowledge further enhances his ability to understand and resolve complex problems in technology.
Customer Service Principles
In his professional roles, Mhel Jan Silao demonstrates strong customer service principles. He is known for his ability to interact effectively with customers, providing them with updates and ensuring their needs are met. His approach emphasizes clear communication and responsiveness, which are essential in maintaining customer satisfaction and loyalty.