Michael Koo
About Michael Koo
Michael Koo serves as the Vice President of Global Technical Support at Axway, where he has worked since 2014, demonstrating expertise in IT strategy and customer success. He has a diverse background in the computer software industry, with previous roles at Blackboard and The College of New Jersey.
Work at Axway
Michael Koo has been with Axway since 2013, initially serving as Manager of North America Support for seven months. He then advanced to the role of Director of North America Support in 2014, where he has worked for ten years. In 2018, he was promoted to Vice President of Global Technical Support. His tenure at Axway reflects a commitment to enhancing customer support and technical services within the organization.
Previous Experience at Blackboard
Michael Koo worked at Blackboard from 2007 to 2012, holding various positions. He began as a Technical Advisor in Client Support for 11 months, followed by a three-year role as Business Manager in Consulting. He then served as Senior Manager of Technical Services for one year. His experience at Blackboard contributed to his expertise in client support and technical management.
Education and Expertise
Michael Koo studied at The College of New Jersey from 1990 to 1995, focusing on Philosophy and achieving a degree in Criminal Justice. His educational background complements his professional experience, particularly in IT Strategy and Software as a Service (SaaS). He possesses skills in leadership and customer success, which are essential in his current role.
Background in IT and Support Services
Michael Koo has a demonstrated history of working in the computer software industry. His career began in 1994 as a System Administrator at The College of New Jersey, where he worked for four years. His extensive background in IT and support services has shaped his approach to technical support and customer engagement.