Niki Lynn C.
About Niki Lynn C.
Niki Lynn C. serves as a Customer Technical Support Associate at Axway in Scottsdale, Arizona, where she has worked since 2018. She has a diverse background in technical support and holds degrees in Psychology and Nutrition.
Work at Axway
Niki Lynn C. has been employed at Axway as a Customer Technical Support Associate since 2018. In this role, she is responsible for monitoring and managing systems within the Axway Cloud Operations environment. Niki collaborates with senior engineers to resolve technical issues and document solutions. She also performs tasks using AWS, Jira, and Confluence, and works in a multi-platform environment that includes Windows, UNIX, Service Now, and Axway applications. Niki contributes to the development of the department by providing direction and training to peers and less experienced staff.
Previous Work Experience
Before joining Axway, Niki Lynn C. held several positions in the technical support and customer service sectors. She worked at Laureate International Universities as a Student Technical Support for six months in 2018. Prior to that, she served as an IT Service Desk Technician at Apollo Group from 2009 to 2012. Niki also has experience as a Technical Support representative at DHL and as a Customer Care Representative at T-Mobile, where she worked for five years. These roles have equipped her with a diverse skill set in customer support and technical troubleshooting.
Education and Expertise
Niki Lynn C. studied at the University of Phoenix, where she earned an Associate of Arts degree in Psychology from 2009 to 2012. She furthered her education at Arizona State University, achieving a Bachelor’s Degree in Nutrition (Dietetics) from 2013 to 2017. Her educational background provides her with a strong foundation in both psychological principles and nutritional science, which complements her technical support expertise.
Technical Skills and Tools
Niki Lynn C. possesses a range of technical skills and is proficient in various tools and platforms. She has experience working with AWS, Jira, and Confluence, which are essential for managing cloud operations and project tracking. Niki operates in a multi-platform environment that includes Windows, UNIX, and Service Now, demonstrating her adaptability to different systems. Additionally, she holds a Tier 2 Moderate Risk Public Trust clearance, indicating her capability to handle sensitive information.
Career Development and Contributions
In her current role at Axway, Niki Lynn C. works on special projects as directed by her team leader. She recommends standards, procedures, and process improvements for job development, showcasing her commitment to enhancing operational efficiency. Niki's experience in providing training and direction to peers reflects her dedication to fostering a collaborative work environment and supporting the growth of her colleagues.