Nikolay Kapashikov
About Nikolay Kapashikov
Nikolay Kapashikov is a Senior Technical Support Engineer III at Axway, where he has worked since 2013. He is based in Phoenix, Arizona, and has over 11 years of experience in his role.
Work at Axway
Nikolay Kapashikov has been employed at Axway since 2013, serving as a Senior Technical Support Engineer III. In this role, he provides technical support and solutions to clients, ensuring that their systems operate efficiently. His tenure at Axway spans over 11 years, during which he has developed expertise in addressing complex technical issues and enhancing customer satisfaction. His work is based in Phoenix, Arizona, where he contributes to the company's commitment to delivering high-quality support services.
Professional Role and Responsibilities
As a Senior Technical Support Engineer III at Axway, Nikolay Kapashikov is responsible for diagnosing and resolving technical problems reported by clients. He engages with customers to understand their issues and provides effective solutions. His role involves collaborating with various teams to ensure that customer needs are met promptly. He also plays a key part in maintaining the technical documentation and may assist in training junior staff members.
Experience in Technical Support
With over a decade of experience in technical support, Nikolay Kapashikov has developed a strong foundation in troubleshooting and problem-solving. His long-standing position at Axway reflects his ability to handle a wide range of technical challenges. He has likely encountered various software and hardware issues, equipping him with the skills necessary to support diverse client needs effectively.
Location and Work Environment
Nikolay Kapashikov operates from Phoenix, Arizona, where he is part of Axway's technical support team. The location provides a dynamic work environment that fosters collaboration and innovation. Being in a major city, Nikolay has access to a network of professionals and resources that enhance his ability to deliver effective technical support.