Philippe Delobel
About Philippe Delobel
Philippe Delobel is a Customer Success Manager at Axway, with a background in support engineering and management at companies such as Oracle and Digital. He holds degrees from the Scandinavian International Management Institute and University Paris V, and has extensive experience in customer management and operational performance enhancement.
Work at Axway
Philippe Delobel has been serving as a Customer Success Manager at Axway since 2020. In this role, he focuses on enhancing customer satisfaction and ensuring successful implementation of Axway's solutions. Prior to this position, he worked as a Cloud Delivery Manager at Axway from 2018 to 2020. His responsibilities included overseeing cloud-based service delivery and ensuring that client needs were met effectively.
Previous Experience at Oracle
Philippe Delobel held several key positions at Oracle. He served as the Worldwide Support Leader for DBA Groups from 2004 to 2006, where he managed support operations for database administration. Subsequently, he became the Worldwide Support Director for Specialized Products and Platforms from 2006 to 2017. In this capacity, he directed global support initiatives and contributed to the development of specialized support services.
Early Career at Digital
Philippe Delobel began his career at Digital, where he worked as a Support Engineer from 1987 to 1994. During his seven years in this role, he was based in the Paris Area, France. His early experience provided him with a strong foundation in technical support and customer service.
Education and Expertise
Philippe Delobel studied at the Scandinavian International Management Institute and the University Paris V. His educational background complements his extensive experience in customer management and support services. He possesses a multicultural dimension in support management, which is valuable in international environments.
Professional Skills and Innovations
Philippe Delobel is recognized for his innovative approach to creating solutions for customer management and executive sponsorship. He has a proven track record in designing and implementing proactive and reactive support services and tools. Additionally, he has demonstrated strong abilities in recruiting and mentoring specialized individuals, which enhances team performance.