Philippe Le Moel
About Philippe Le Moel
Philippe Le Moel serves as the VP of Customer Success Operations at Axway, a position he has held since 2018. With a background in global customer services and a focus on operational efficiency, he specializes in managing diverse teams to facilitate business transformation.
Work at Axway
Philippe Le Moel has been serving as the VP of Customer Success Operations at Axway since 2018. In this role, he focuses on enhancing customer success through operational improvements and strategic initiatives. Prior to this position, he held several roles within Axway, including Director of Global Customer Services Operations from 2013 to 2018 and Global Support Operations from 2009 to 2013. His experience spans over a decade at Axway, contributing to the company's customer service and operational strategies.
Education and Expertise
Philippe Le Moel studied at Ecole supérieure d'Ingénieurs en Génie électrique from 1992 to 1995, where he gained foundational knowledge in engineering. His expertise includes managing cross-cultural and cross-functional teams, which is essential for driving business transformation. He employs various tools such as Salesforce, CPQ, Jira, and ServiceNow to enhance operational efficiencies and customer success.
Background
Philippe Le Moel has a strong background in customer service operations, having worked at Axway for over a decade. His career at Axway began in 2009, where he initially focused on Global Support Operations. He progressed to leadership roles, overseeing customer services and operations on a global scale. His experience in managing distributed teams has equipped him with the skills necessary to implement effective change management strategies.
Achievements
During his tenure at Axway, Philippe Le Moel has implemented change management strategies aimed at enhancing operational efficiencies. His work has involved improving processes within globally distributed teams, contributing to the overall success of customer operations. His ability to utilize various operational tools has played a significant role in driving improvements in customer success metrics.