Roberto Feres Ribeiro
About Roberto Feres Ribeiro
Roberto Feres Ribeiro is a Senior Service Consultant specializing in API Management at Axway, with extensive experience in technical support and project management across various companies. He has a strong background in delivering tailored API solutions for LATAM customers and holds a degree in Computer Engineering from Pontifícia Universidade Católica de Campinas.
Current Role at Axway
Roberto Feres Ribeiro currently serves as a Senior Service Consultant specializing in API Management at Axway. He has been in this role since 2021, contributing to the delivery of Axway Amplify API Management solutions tailored for customers in the LATAM region. His work involves utilizing Openshift/Kubernetes or bare metal environments to meet client requirements effectively.
Previous Experience in Technical Support
Roberto has extensive experience in technical support roles. He worked at VIVO S.A as a Technical Support Analyst from 2003 to 2007. Following this, he served as a Technical Support Engineer at IBM from 2010 to 2018 in the São Paulo Area, Brazil. His role at Sterling Commerce included positions as a Project Specialist from 2007 to 2009 and as a Senior Technical Support Analyst from 2009 to 2010.
Education and Expertise
Roberto studied Computer Engineering at Pontifícia Universidade Católica de Campinas, where he earned his Bachelor of Science degree from 1996 to 2003. His educational background supports his expertise in managing API solutions across cloud and on-premise environments, which is essential for adapting to diverse client needs.
Skills in Problem Solving
Roberto possesses strong skills in defining problems, collecting data, establishing facts, and drawing conclusions. These skills are crucial for his role in API management, allowing him to effectively address client challenges and implement appropriate solutions.