Robin Hayenga
About Robin Hayenga
Robin Hayenga is a Principal Customer Success Manager at Axway with a background in Business Administration. With extensive experience in customer success roles, they specialize in cloud-based SaaS solutions and have a proven track record of aligning with customers as a trusted consultant.
Work at Axway
Robin Hayenga has been serving as the Principal Customer Success Manager at Axway since 2020. In this role, Hayenga focuses on enhancing customer satisfaction and ensuring successful implementation of Axway's solutions. The position involves leveraging expertise in cloud-based SaaS solutions to align with customer needs and drive business outcomes. Hayenga's responsibilities include utilizing SWOT analyses to identify opportunities and build future pipelines for customers, contributing to the overall success of the organization.
Education and Expertise
Robin Hayenga holds a Bachelor of Science (B.S.) degree in Business Administration and Management from Arizona State University. Additionally, Hayenga has pursued studies at Northern Arizona University in the field of Business. This educational background supports Hayenga's expertise in customer success management, particularly in cloud-based SaaS solutions, and equips them with the skills necessary to act as a trusted consultant and partner for clients.
Background
Before joining Axway, Robin Hayenga accumulated extensive experience in customer success roles at Blue Yonder. Hayenga worked there from 2005 to 2020, holding various positions including Senior Support Analyst, Team Lead Support, and Senior Cloud Delivery Manager. Prior to that, Hayenga worked at Dillard's in several capacities, including Men's Footwear Buyer and Area Sales Manager. This diverse background in retail and technology has contributed to Hayenga's ability to align with customers effectively.
Previous Experience at Dillard's
Robin Hayenga's career at Dillard's spanned several years, beginning as Area Sales Manager for Women's Store 942 in 1997. Hayenga progressed to roles such as Assistant Buyer for Moderate Shoes and Men's Footwear Buyer, gaining valuable experience in retail management and purchasing. This experience laid a foundation for Hayenga's later roles in customer success, emphasizing the importance of customer relationships and business alignment.
Interests and Personal Life
Outside of professional commitments, Robin Hayenga enjoys traveling, with a particular interest in visiting Australia, which is on their bucket list. This personal interest reflects a broader appreciation for exploration and cultural experiences, complementing Hayenga's professional focus on customer engagement and relationship building.