Roland Royer
About Roland Royer
Roland Royer serves as the Chief Customer Officer at Axway, where he has worked for 18 years in various roles. He focuses on operational efficiency and leads a team of approximately 600 employees, driving revenue and profitability.
Current Role at Axway
Roland Royer serves as the Chief Customer Officer at Axway, a position he has held since 2018. In this role, he leads a team of approximately 600 employees, focusing on enhancing customer satisfaction and operational efficiencies. His leadership aims to align customer service strategies with the company's overall objectives, ensuring a cohesive approach to client engagement.
Previous Experience at Axway
Royer has a long tenure at Axway, spanning 18 years. He previously held the position of Executive Vice President of Global Customer Services from 2010 to 2017 and Senior Vice President of Worldwide Customer Support from 2004 to 2012. His roles involved overseeing customer support operations and driving service quality across various regions, contributing to the company's growth and customer retention.
Expertise in Change Management
Royer has developed significant expertise in championing change and fostering innovation, particularly during company acquisitions. His ability to navigate complex organizational changes has been instrumental in maintaining service continuity and enhancing operational efficiencies across different cultures within Axway.
Background in Customer Support
Before joining Axway, Royer worked as a Presales Consultant at COFET from 1991 to 1995. This early experience in customer-facing roles laid the foundation for his extensive career in customer support and service management, equipping him with the skills necessary to lead large teams and drive service revenue growth.
Focus on Operational Efficiency
Royer emphasizes maximizing operational efficiencies across diverse cultural landscapes. His strategic approach aims to increase services revenue and profitability year over year at Axway, ensuring that the company remains competitive in the global market while delivering high-quality customer service.