Rosu Costin
About Rosu Costin
Rosu Costin is a Technical Support Engineer at Axway, where he has worked since 2018. He has a diverse background in technical support, sales, and project management, with previous roles at companies such as Conectys, Ubisoft, and Bitdefender.
Work at Axway
Rosu Costin has been employed at Axway as a Technical Support Engineer since 2018. In this role, he provides advanced technical support for Axway Gateway and Secure Transport across various platforms, including Windows, Linux, and AIX. His responsibilities include conducting problem replication and diagnosis in virtual environments to troubleshoot and resolve technical issues. He also manages customer-reported incidents and escalates problems when necessary. Additionally, he is responsible for creating and updating knowledge base articles to assist in technical support processes.
Previous Experience in Technical Support
Prior to his current role at Axway, Rosu Costin gained extensive experience in technical support across several organizations. He worked at Conectys in various capacities, including Technical and Customer Support for three months in 2014, Team Manager from 2015 to 2018, and NOC Technical Support Representative from 2014 to 2015. He also served as a Technical Support and Customer Service representative at Bitdefender for five months in 2013. His roles involved managing customer issues and providing technical assistance.
Sales and Management Background
Rosu Costin has experience in sales and management roles. He worked as a Sales Executive at Cassio Provider for three months in 2010. Additionally, he served as a Junior Project Manager at Valoris Center for IDT from 2013 to 2014. His management experience includes overseeing teams and ensuring effective operations during his tenure at Conectys.
Education and Expertise
Rosu Costin studied Information Technology at the Romanian-American University, where he achieved a degree in IT Management from 2006 to 2009. He also attended Universitatea „Spiru Haret” din București, earning a diploma in Marketing from 2008 to 2010. His educational background provides a solid foundation for his technical and managerial roles in the industry.
Quality Control and Technical Skills
Before his technical support career, Rosu Costin worked as a Quality Controller at Ubisoft from 2008 to 2009. His technical skills include supporting various protocols such as SFTP, PESIT, PESIT SSL, OFTP, FTP(S), and HTTP(S). He has also worked as a Service Technician at Scop Computers, which further enhanced his technical expertise.