Scott Hazard
About Scott Hazard
Scott Hazard is a Senior Customer Success Manager at Axway, with extensive experience in technology solutions and customer operations. He has held various managerial roles at notable companies including Cisco, TTEC, and Dimension Data over a career spanning several decades.
Current Role at Axway
Scott Hazard serves as a Senior Customer Success Manager at Axway, a position he has held since 2021. In this role, he focuses on enhancing customer satisfaction and operational efficiencies. His work involves managing customer relationships and ensuring that clients successfully utilize Axway's technology solutions. He operates from Scottsdale, Arizona, and has contributed to the company's customer success initiatives.
Previous Experience at Cisco
Scott Hazard has extensive experience at Cisco, where he worked in various capacities over a span of eight years. His roles included Service & Support Manager from 2001 to 2005, Advanced Services Delivery Manager from 2005 to 2010, and Service Delivery Executive from 2010 to 2013. In these positions, he was responsible for service delivery and support, contributing to the company's operational success and customer satisfaction.
Professional Background in Customer Operations
Scott Hazard has held several key positions in customer operations and account management. He worked as a Principal Account Manager at TTEC from 2019 to 2021 and as Director of Customer Operations at Flexential from 2018 to 2019. His experience includes managing customer relationships and ensuring successful service delivery, which has equipped him with a strong understanding of customer needs and operational efficiencies.
Expertise in Technology Solutions
Scott Hazard possesses a strong background in delivering technology solutions that enhance customer loyalty and operational efficiencies. His expertise includes managing API, B2B integration, and MFT management for multiple accounts. He has experience in outsourcing models, out-tasking, and off-shoring for global companies, which enables him to provide comprehensive solutions tailored to client needs.
Career Timeline and Roles
Scott Hazard's career spans multiple roles and organizations. He worked at Apollo Education Group as Director of Telecom and Networks from 1992 to 2001, followed by positions at Insight as Manager of Programs from 2014 to 2015 and Dimension Data as Service Delivery Manager from 2016 to 2017. His diverse experience across various companies has contributed to his comprehensive understanding of customer success and service delivery.