Shohreh Aghakhani
About Shohreh Aghakhani
Shohreh Aghakhani is a Cloud Service Delivery Manager with over two decades of experience in managing cloud services and ensuring service quality. She currently works at Axway, where she translates customer needs into project plans and monitors performance metrics.
Work at Axway
Shohreh Aghakhani has been serving as a Cloud Service Delivery Manager at Axway since 2018. In this role, she is responsible for managing cloud services and ensuring service quality within an agile environment. Aghakhani translates customer needs into detailed project plans and supervises their execution to deliver quality outcomes. She ensures adherence to service level agreements (SLAs) and monitors action plans to maintain key performance indicators (KPIs). Her proactive approach includes regular communication with internal teams and providing instructions to ensure proper task execution.
Previous Experience in Cloud Services
Before joining Axway, Shohreh Aghakhani accumulated extensive experience in cloud services. She worked at CAST as a Technical Support Engineer from 2005 to 2008, where she supported cloud service operations. Following that, she served as a Senior Quality Assurance Engineer at CAST from 2008 to 2018, focusing on ensuring service quality. Additionally, Aghakhani worked at Exelis Visual Information Solutions as a Technical Support professional from 2000 to 2005, further solidifying her expertise in the field.
Education and Expertise
Shohreh Aghakhani holds a Bachelor of Science (BSc) degree in Computer Science from the University of Westminster. Her educational background provides a strong foundation for her extensive experience in managing cloud services and technical support roles. Aghakhani's expertise lies in translating customer requirements into actionable project plans and maintaining high standards of service quality.
Problem Prevention and Team Coordination
In her current role, Shohreh Aghakhani plays a proactive role in problem prevention. She identifies potential areas of concern and coordinates with various departments to resolve issues before they escalate. Aghakhani regularly communicates updates to internal teams, ensuring that everyone is aligned and informed about project statuses and execution strategies. This approach helps maintain service quality and enhances overall team performance.