Simona Roxana Dumitrescu
About Simona Roxana Dumitrescu
Simona Roxana Dumitrescu is a Technical Support Engineer at Axway in Bucharest, Romania, where she has worked since 2012. She holds multiple degrees in Systems Engineering and has extensive experience in providing technical support across various platforms and systems.
Work at Axway
Simona Roxana Dumitrescu has been employed at Axway as a Technical Support Engineer since 2012, accumulating over 12 years of experience in this role. Based in Bucharest, Romania, she provides Level II and III technical support for products such as AccountingIntegrator and Composer across multiple operating systems, including Windows, Unix, and Mainframe. Her responsibilities include engaging in on-call support activities, offering 24/7 assistance for 1-2 weeks each month. Dumitrescu also contributes to the Axway Community forum and creates articles for both internal training and public documentation aimed at customers.
Education and Expertise
Simona Roxana Dumitrescu holds a Bachelor’s Degree in Systems Engineering from Universitatea „Politehnica” din București, which she completed from 2004 to 2009. She furthered her education by obtaining a Master’s Degree in the same field from the same university between 2009 and 2011. Dumitrescu also studied at Université Joseph Fourier (Grenoble I) as an Erasmus trainee at the TIMC-IMAG laboratory, achieving a Bachelor’s Degree in 2009. Her educational background is complemented by her high school studies in Mathematics and Informatics at
Background
Before joining Axway, Simona Roxana Dumitrescu worked at UPC Romania as an IT & VoIP Technical Consultant in the Customer Care and Call Center department for one year, from 2007 to 2008. This role provided her with foundational experience in technical support and customer service, which she has built upon in her current position at Axway. Her diverse educational and professional experiences have equipped her with a solid understanding of technical support and systems engineering.
Technical Skills and Responsibilities
Dumitrescu has extensive experience in troubleshooting interoperability issues between Integrator and various databases, including Oracle and MySQL, as well as SAP and JMS servers such as WebSphere, WebLogic, and ActiveMQ. She is skilled in handling OS-specific issues across multiple platforms, including Windows, Linux, HP, AIX, and IBM iSeries. Additionally, she is proficient in communication protocols such as FTP, HTTP, X400, and AS2, as well as communication standards like EDIFACT and X12.