Stefan E. Stefanov, MBA
About Stefan E. Stefanov, MBA
Stefan E. Stefanov, MBA, is a Technical Support Specialist with extensive experience in digital marketing and customer relationship management. He currently works at History Athenaeum and Axway, and has held various roles in marketing, operations, and market research across multiple organizations.
Work at Axway
Stefan E. Stefanov has been employed as a Technical Support Specialist at Axway since 2021. In this role, he utilizes his expertise in Salesforce administration and Jira to enhance technical support capabilities. His responsibilities include providing assistance to clients and ensuring that their technical issues are resolved efficiently. Stefan's background in digital marketing strategies and customer relationship engagement contributes to his effectiveness in this position.
Current Role at History Athenaeum
Since 2020, Stefan has served as a Historian at History Athenaeum. In this capacity, he engages in historical research and documentation, contributing to the preservation and dissemination of historical knowledge. His role involves analyzing historical data and presenting findings in a clear and accessible manner. This position allows him to apply his academic background and interests in humanities.
Education and Expertise
Stefan holds a Master of Business Administration (MBA) from Cardiff Metropolitan University, which he completed in 2016. He also earned a Master's degree in Business Administration, Management, and Operations from New Bulgarian University in 2014. His undergraduate education includes a Bachelor of Science in Tourism from St. Cyril and St. Methodius University of Veliko Tarnovo. Stefan is certified in ITIL4, emphasizing the alignment of IT services with business needs, and specializes in digital marketing strategies, including Facebook advertising and Google Ads.
Professional Background
Stefan has a diverse professional background, having held various positions across multiple industries. He worked as an Affiliate Marketing Manager at Globaxy for eight months in 2018 and served as Director of Online Marketing at Valerii S&M Group JSC for three months in 2020. His experience also includes roles as a Senior Market Researcher and Junior Market Researcher at GfK, and as a Sales Manager at thyssenkrupp. Additionally, he has held positions in customer quality and management, showcasing his versatility in different business environments.
Interests and Skills
Stefan possesses a strong passion for customer relationship engagement, focusing on empathy and satisfaction. He has deep interests in Agile technologies and process management, which contribute to his role in technical support. His skills in digital marketing and technical support are complemented by his knowledge of various tools and methodologies, enhancing his ability to address customer needs effectively.