Tom Hartin
About Tom Hartin
Tom Hartin is an Application Engineer with extensive experience in application support, having worked at Mastercard and Capita before his current role at Axway. He has a background in accounting, finance, and computer programming, and he actively participates in disaster recovery exercises and supports critical credit card platforms.
Current Role at Axway
Tom Hartin has been working as an Application Engineer at Axway since 2019. In this role, he focuses on supporting core products and addressing application issues. He leads conference calls during P1 production system outages, providing timely updates to customer services teams. His responsibilities also include creating changes and fixes for core products to enhance functionality and reliability.
Previous Experience at Mastercard
Before joining Axway, Tom Hartin worked at Mastercard as a Senior Application Support Engineer from 2016 to 2018 in County Dublin, Ireland. During his tenure, he supported the Smart Data and InControl credit card platforms, which are utilized by large US multinational banks. His role involved ensuring the smooth operation of these platforms and contributing to the overall customer experience.
Career Background at Capita
Tom Hartin served as an Application Support Engineer at Capita from 2012 to 2015, also in County Dublin, Ireland. His experience at Capita laid the groundwork for his subsequent roles in application support. He developed skills in troubleshooting and resolving application issues, which he later applied in his positions at Mastercard and Axway.
Educational Background
Tom Hartin has a diverse educational background. He studied Accounting and Finance at Ibat College Dublin in 2012 for a brief period. He also attended the National College of Ireland from 2010 to 2011, where he completed a one-year program. Earlier in his education, he studied Business at Ballsbridge College of Business from 1995 to 1996. Additionally, he pursued Computer Programming at Dun Laoghaire Senior College from 2003 to 2004.
Disaster Recovery and Collaboration Skills
In his current role and previous positions, Tom Hartin has participated in Disaster Recovery exercises to ensure business continuity during emergencies. He utilizes the Splunk tool to replicate application issues and collaborates with development teams to devise effective solutions. His ability to lead communication during critical outages demonstrates his commitment to maintaining operational integrity.