Valentin Serban
About Valentin Serban
Valentin Serban is the Director of Technical Customer Support at Axway, where he has worked since 2018. He has extensive experience in managing technical support teams across multiple regions and specializes in B2B, Managed File Transfer, and enterprise application integration.
Current Role at Axway
Valentin Serban serves as the Director of Technical Customer Support at Axway, a position he has held since 2018. In this role, he oversees the technical support operations, ensuring high-quality service delivery to clients. His responsibilities include managing support teams and enhancing customer satisfaction through effective problem resolution and support strategies. He operates from the Paris Area, France, contributing to the company's commitment to customer-centric solutions.
Previous Experience at Axway
Valentin Serban has held multiple positions at Axway prior to his current role. He worked as a Support Manager from 2015 to 2018, where he managed support operations and team performance. Before that, he was a Team Leader in the Critical Customer Group from 2013 to 2015, focusing on high-priority customer issues. He also served as a Technical Support Engineer from 2009 to 2013, providing technical assistance and solutions to clients in Bucharest, Romania.
Education and Expertise
Valentin Serban studied at Scoala Nationala de Studii Politice si Administrative (SNSPA) from 2004 to 2008, completing a four-year program. His academic background complements his professional expertise in managing technical customer support teams. He specializes in B2B, Managed File Transfer (MFT), and enterprise application integration, with experience in various sectors including Transportation & Logistics, Financial Services, Healthcare, and Public sectors.
Early Career at CGS Romania
Before joining Axway, Valentin Serban began his career at CGS Romania as a Support Technician from 2008 to 2009. In this role, he provided technical support and assistance, laying the foundation for his future roles in technical customer support. This early experience contributed to his understanding of customer needs and technical problem-solving.
Multicultural Team Management Experience
Valentin Serban has significant experience managing technical customer support teams in a multicultural environment. He coordinates with teams across various regions, including North America, Asia-Pacific, and Europe, Middle East, and Africa. This experience has equipped him with the skills to navigate diverse cultural contexts and enhance collaboration among global teams.